Engage Video Production

    TERMS OF SERVICE

    ENGAGE VIDEO PRODUCTION LLC

    Plain English Overview

    Between us, Engage Video Production LLC ("Producer") and you ("Client").

    We aim to do excellent work and deliver strong results. At the same time, it’s important that both sides understand expectations, responsibilities, and what happens if things change.

    This document outlines how we work together so projects run smoothly, on time, and within scope.

    1. Agreement

    You are hiring Engage Video Production LLC to produce the deliverables outlined in your proposal.

    This agreement becomes effective once your proposal is signed and the initial payment is received.

    2. Roles and Responsibilities

    Client Responsibilities

    You agree to:

    • Provide all necessary materials (text, assets, access, etc.) in a timely manner
    • Review work and provide feedback within agreed timelines
    • Assign a single point of contact for all communication and approvals
    • Consolidate feedback from all stakeholders
    • Adhere to the agreed payment schedule

    Producer Responsibilities

    We agree to:

    • Deliver the project as outlined in the proposal
    • Perform services in a professional and timely manner
    • Communicate clearly throughout the project
    • Maintain confidentiality of your information

    We are not responsible for delays caused by:

    • Late client feedback
    • Missing materials
    • Delayed approvals

    3. Payment Terms

    Unless otherwise specified:

    • 50% deposit is required to begin work
    • 50% is due prior to delivery of final files

    The deposit is non-refundable, as it secures production time, crew, and resources.

    Alternative payment structures may be agreed upon in writing.

    4. Project Scope

    The scope of work is defined in your proposal.

    Any changes beyond that scope may require:

    • Additional fees
    • Timeline adjustments

    Significant changes to messaging, structure, or direction may require a new project agreement.

    5. Revisions

    Each project includes:

    • Two (2) rounds of revisions

    Additional revisions are billed at:

    • $200 per hour (1-hour minimum)

    Revisions are intended for:

    • Minor adjustments
    • Refinements
    • Polishing

    Major changes to concept, structure, or messaging fall outside of revision scope.

    All feedback must come from the designated point of contact.

    6. Timeline and Delays

    Project timelines will be outlined in your proposal.

    Delays caused by the Client may result in:

    • Timeline extensions
    • Additional fees

    Projects inactive for extended periods may require rescheduling or reactivation fees.

    7. Expenses

    Producer Covers:

    • Production and crew costs
    • Crew travel related to production
    • Equipment and gear rentals

    Client Covers:

    • Talent (Sourcing, selection, hiring, etc.)
    • Locations

    Producer may assist with coordination, but is not responsible for third-party performance, availability, or conduct.

    Additional expenses outside the original scope will require written approval.

    8. Cancellation & Re-Shoots

    Re-Shoots

    If requested by the Client, re-shoot costs will be billed accordingly.

    Shoot Cancellation

    • Minimum cancellation fee: $1,500 (excluding taxes/fees)
    • Applies if canceled within 7 days of scheduled shoot

    Costs may increase depending on (but not limited to):

    • Crew bookings
    • Travel
    • Talent
    • Locations

    9. Storage & File Retention

    We offer to store and archive your project files and footage for a monthly subscription fee.

    With Storage Subscription

    • Files stored as long as subscription is active
    • Digital delivery within 1–3 business days
    • Physical delivery may be available (additional fees may apply, and delivery timeline will vary upon location and method)

    Without Subscription

    • No obligation to archive files
    • Files deleted within 2 weeks of project completion

    Raw Footage

    Available upon request:

    • Starting at $500 (varies by project)
    • Delivered digitally or via client-supplied hard drive

    10. Ownership & Usage

    Upon full payment:

    • Client owns final deliverables

    Producer retains the right to:

    • Use project for portfolio and promotional purposes

    Confidential or sensitive work will be handled appropriately and discussed as needed.

    11. Third-Party Rights

    Projects may include:

    • Licensed music
    • Stock footage
    • Talent agreements

    These may carry usage limitations, which will be communicated as needed.

    12. Accuracy & Liability

    Client is responsible for accuracy of all provided content.

    Producer is not liable for:

    • Errors in client-provided materials
    • Indirect or consequential damages

    All work is subject to client approval prior to final delivery.

    13. Termination

    Either party may terminate with written notice.

    Client is responsible for payment of all work completed up to termination.

    Deposit remains non-refundable.

    14. Confidentiality

    Both parties agree to keep confidential information private and use it only for the project.

    15. Governing Law

    This Agreement is governed by the laws of the State of Arkansas, United States.

    16. Entire Agreement

    This document, along with your proposal, constitutes the full agreement.

    Any modifications must be agreed to in writing.